Multiplatform Contact Center Suite (MCCS) - Historical
MCCS, the ACD software, has brought Avaya, Cisco and Nortel real-time and historical information to the web, allowing access from anywhere. This feature makes MCCS ideal for increased accessibility, including connecting with multiple sites or at home agents. Personalized, easy-to-use data includes ad-hoc reporting, scheduled reports through email. Easy to export to Excel, PDF format.
Decision-making Tools for All Staff Levels
Easy to define permission allows staff to have the appropriate access within the suite. The flexibility allows agents to self-monitor their performance against their queues.